pika88 Privacy Policy User Data Protection

Why Your Privacy Matters

pika88's Commitment to Your Data

High-Level Encryption

All personal and financial information you share with pika88 is encrypted using SSL technology during transmission. Data stored on our servers is also protected using strict encryption methods.

No Data Selling

pika88 does not sell, rent or transfer members' personal information to third parties for marketing purposes. Your data belongs to you — we only use it to operate your account and improve your gaming experience.

Control by You

pika88 members have the right to access, correct and request deletion of their personal information at any time. You have full control over the data shared with our platform.

International Standard Compliance

pika88's data protection practices align with the international licensing standards we follow. This ensures your data is managed with full responsibility and transparency.

Marketing Preferences

You may opt out of receiving promotional communications from pika88 at any time. Simply contact our support team and your request will be processed without delay.

24/7 Support

Any enquiries regarding your privacy or personal data can be directed to our support team, which operates 24 hours a day, 7 days a week via live chat and email in Bahasa Melayu and English.

Section 1

Information We Collect

We only collect information needed to operate your account, process transactions and meet our licensing requirements.

Account Registration Information

When you register a pika88 account, we require the following information:

Full name as shown on your identity card (MyKad) or passport
A valid and active email address
Mobile phone number
Date of birth — to confirm that you are 21 years of age or older as required by our licensing terms
A password of your own choosing

⚠️ pika88 only accepts members who are 21 years of age or older. The date of birth you provide will be verified during the account verification process.

Financial Information

To enable deposit and withdrawal transactions to be processed securely, we collect:

E-wallet details (Touch 'n Go, ShopeePay) or registered bank account number
Deposit and withdrawal transaction records
DuitNow or FPX information related to your transactions
Crypto wallet address (USDT, BTC, ETH) if this method is chosen

Technical and Activity Information

Our system automatically records certain technical information when you use the pika88 platform:

IP address and device type (computer, mobile phone, tablet)
Web browser type and operating system version
Pages visited and duration of gaming sessions
Session cookies to maintain your login and display preferences
Gaming activity logs for compliance purposes and detection of suspicious activity

Section 2

How We Use Your Information

Every piece of data we collect is used for a specific purpose directly related to platform operations and member security.

Account and Transaction Management

Your personal information is used primarily to create and manage your pika88 account, process deposits and withdrawals via your chosen method, and verify your identity when you contact the support team. Minimum deposits of RM10 and minimum withdrawals of RM50 are processed based on the financial information you registered.

Security and Licensing Compliance

As a platform operating under international licensing, pika88 is required to keep records of member identity and transactions for anti-money laundering (AML) and fraud prevention purposes. This data also allows us to detect unauthorised login attempts and protect your account from unauthorised access.

Service Improvement

Activity and technical data collected helps the pika88 development team identify technical issues, optimise platform performance and personalise the user experience based on member preferences. This analysis is carried out in aggregate and does not reveal individual identities.

Service Communications

We use your email address and mobile phone number to send important notifications such as transaction confirmations, account security alerts, service terms updates and information related to bonuses and promotions — if you have not opted out of our communications list.

📋 pika88 does not share members' personal information with third-party advertisers. Any data sharing occurs only when required by law or the relevant authorities.

Section 3

Disclosure to Third Parties

pika88 only shares data when necessary to operate the service or when required by law.

Payment Service Providers

To process your deposits and withdrawals, relevant financial information is shared with e-wallet providers, banks via FPX, and the crypto platforms you use. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

Game Software Providers

Game developers who work with pika88 may receive non-personally identifiable session data for audit, compliance and RTP verification purposes. Your identity is not disclosed to game providers.

Authorities and Legal Requirements

pika88 may be required to disclose member information to regulatory authorities, law enforcement authorities or our licensing body when required by court order, legal proceedings or licensing compliance obligations. In such situations, we will notify you if permitted to do so by law.

International Data Transfers

As pika88 operates under international licensing, your data may be stored or processed on servers located outside Malaysia. Regardless of where data is stored, the level of protection we apply remains consistent and in line with our licensing standards.

Section 4

Cookie Policy

Cookies help the pika88 platform function better and provide a more comfortable experience for you.

What Are Cookies?

Cookies are small text files stored on your device when you visit the pika88 website. These files help the website remember your preferences and maintain your login session so you do not need to log in again each time you navigate to a different page.

Types of Cookies We Use

Session cookies: Deleted automatically when you close your browser. Used to maintain your login status and game state during an active session.
Preference cookies: Save settings such as display language and game preferences for future sessions.
Analytics cookies: Help us understand how members use the platform — most frequently visited pages, session duration and actions taken. This data is aggregated and not used to identify individuals.
Security cookies: Detect suspicious login attempts and protect your account from unauthorised access.

Managing Cookies

You can configure your browser to reject all cookies or to notify you when cookies are sent. However, some pika88 platform functions — particularly persistent login sessions — may not work properly if cookies are fully disabled.

Section 5

Member Rights Regarding Personal Data

As a pika88 member, you have the following rights regarding the personal information we hold.

Right to Access

You may request a copy of the personal information pika88 holds about you. We will provide this information within a reasonable period after the request is received.

Right to Rectification

If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update basic profile information through your account settings.

Right to Erasure

You may request deletion of your personal data under certain circumstances. However, we may need to retain certain records to meet our legal and licensing obligations.

Right to Object

You may object to the processing of your personal data for direct marketing purposes. We will process this request as promptly as possible.

Right to Restrict Processing

In certain situations, you may request that the processing of your personal data be restricted while your request or complaint is being resolved by our team.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format to enable transfer to another party if required, subject to our compliance obligations.

To exercise any of the rights above, contact the pika88 support team via live chat or email at . We will respond within a reasonable period.

Section 6

Data Security and Retention Period

We protect your data with layered security measures and only retain it for as long as necessary.

Technical Security Measures

pika88 implements multiple layers of technical protection to keep your data secure. This includes SSL encryption for all communications between your device and our servers, regularly updated firewalls, round-the-clock cyber threat monitoring, and strict access controls to member personal data databases.

Operational Security Measures

pika88 employees who have access to member data are bound by confidentiality agreements and undergo regular data protection training. Access to sensitive information is restricted to staff who need it to carry out their duties only.

Data Retention Period

pika88 retains members' personal information for as long as needed to fulfil the purpose for which the data was collected. In general:

Financial transaction records and active account data are retained for the period set by our licensing requirements
Technical activity logs are kept for a shorter period for debugging and security purposes
After an account is closed, certain data may need to be retained to meet legal obligations, audit requirements and licensing compliance

🔒 While no security system can guarantee absolute protection, pika88 is committed to applying industry best practices to protect your data from unauthorised access, modification or disclosure.

Section 7

Child Protection and Policy Updates

pika88 serves adults only and will always keep you informed of any changes to this policy.

Protection of Underage Users

pika88 strictly does not accept registration or participation from individuals under 21 years of age. Our platform is designed exclusively for responsible adult users. If we find that false information has been provided regarding age, the account in question will be suspended immediately and related transactions will be reviewed. We strongly encourage parents and guardians to use appropriate parental control software to prevent unauthorised access by children to gambling websites.

Privacy Policy Updates

pika88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements or industry standards. When significant changes are made, we will notify members via email or in-platform notifications. The "Updated" date at the top of this page reflects the latest version of the policy.

Continued Acceptance

By continuing to use the pika88 platform after any changes to this Privacy Policy take effect, you are considered to have accepted the updated terms. We encourage you to review this page from time to time to stay informed about how we protect your information.

Contact Us About Privacy

Any questions, concerns or requests regarding this Privacy Policy and your data protection can be submitted to the pika88 support team, which operates 24/7 via:

Live chat on the platform — the fastest way to get an immediate response
Email: [email protected]

Our team is available to assist in Malay and English.